— Case study
A leading Chilean casino & sportsbook, supercharged by AI
How one operator turned a stretched support team into a 24/7, instant, on-brand experience — without growing headcount.
0%
resolved by AI
<0s
first response
0.0★
CSAT score
−0%
cost per ticket
— The story
From overwhelmed to in control
Growing volume, rising costs
- •Players expected instant answers 24/7, across web chat, WhatsApp and email.
- •Agents drowned in repetitive questions about deposits, bonuses and KYC.
- •A generic chatbot gave vague, sometimes wrong answers — and hurt trust.
- •Scaling support meant hiring linearly as the brand grew.
— The difference
Before & after
Toggle to see how support changed once LogiQ Desk went live.
After LogiQ Desk
First responseUnder 5 seconds
ChannelsOne unified inbox
Answer qualityExact, sourced from the KB
After hoursAI answers 24/7, tickets for the rest
ScalingAI absorbs the volume
“We went live in days. Within weeks, most of our chats were handled end-to-end by the AI — accurately — and our team finally had room to breathe.”
— Head of Support, Chilean casino & sportsbook
Your brand could be next
See the same results on your own operation, with the AI trained on your knowledge base.